Fast, accurate, efficient, documented, measured and well understood configuration management is also critical to profitability. Product lifecycle and engineering documentation control process measurement and improvement provides a. Key items include documentationversion control and change control. Bmc has unmatched experience in it management, supporting 92 of the forbes global 100, and earning recognition as an itsm gartner magic quadrant leader for six years running. Read through the detailed list of metrics for the service desk and each of the ten itil support and delivery processes, and then decide which ones are the most relevant to. Each chapter outlines one of the most important measures of merit the need for written policy and procedures. Cms coverage percentage of configuration components for which data is kept in the cms. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Key performance indicators for configuration management. Lean metrics for agile software configuration management. The overall cmdb health score consists of three key performance indicators kpis which are correctness, compliance and completeness, each further consisting of sub metrics. For the brightstar project, the requirements management plan will utilize the configuration management activities outlined in the configuration management plan. For example, a theme park may track the attributes of parts and components in attractions to manage safety and maintenance. Read through the detailed list of metrics for the service desk and.
With that in mind, lets take a look at seven different configuration management metrics you can track to increase the chances that your initiatives help you achieve results. Configuration management cm is a governance and systems engineering process for ensuring consistency among physical and logical assets in an operational environment. The 8 it service management metrics that matter most techbeacon. This includes any end products that will be delivered to the customer, as well as all management products, such as the project management plan and performance management baseline. It is a fundamental operations technique that captures valuable information for processes such as incident management, problem management, change management, maintenance, safety and risk management. Focusing on implementing cm to best support shorter releases, continuous build, workspaces, branching and merging, automation, cm roles, and cm metrics is a way to support agile and derive the benefits therein. In conjunction with harris kerns enterprise computing institute this article discusses an activity that is one of the least appealing to those installing infrastructure systems, and at the same time one of the most necessary to those maintaining. At we are committed to providing value to the service management marketplace. Eight practical tips to improve configuration management by rich schiesser. For example, you might realize that a new adding a new tool to your devops teams. Performance indicators for configuration management halinria. According to, metrics are defined as standards of measurement by which efficiency, performance, progress, or quality of a plan, process, or product can be assessed. Guide the recruiter to the conclusion that you are the best candidate for the it service management job. Netplan is a yaml network configuration abstraction for various backends.
Configuration management frequency and number of cmdb errors. Apr 22, 20 a recent discussion on software configuration scm metrics in the configuration management cm professionals group of linkedin started off well, but seemed to have taken a wrong turnat least from what i can tell from reading some of the comments. Configuration management stage can be considered as the backbone of devops. Performance indicators for configuration management. A telecom firm maintains a configuration management database that includes relationships between components. In measuring software systems, one can create metrics based on the different parts of a system for example, requirements, specifications, code, documentation. Itil suggested service asset and configuration management. Service management metrics yasm service management wiki. Taking an leanagile slant on metrics for configuration management. Sample metrics for itil processes pink elephants consultants are often asked for a laundry list of sample metrics for it processes.
Use this section of the requirements management plan template to outline your configuration management process. Configuration management is the practice of tracking operational items and their attributes. Service management metrics key performance indicators kpis are used to. What is configuration management and how does it work. This kpi could be determined by checking a sample set of cis or those identified by the service desk whilst recording incidents against cis if incident. An example is a hightech manufacturer who courageously admitted that. Configuration management cm with its aim to ensure functional and physical consistency between the product requirements and the reality during the whole lifecycle is becoming more and more important, since the awareness of the resulting advantages rises in many companies.
Now, i hope you know the importance of configuration management. For these groups understanding the value of configuration management metrics is an important role for the cm professional. Acquisition management metrics are specifically tailored to monitor the success of government acquisition programs. Configuration management resume samples velvet jobs. Installation options helm describes the options available when installing istio using helm charts. The configuration management process seeks to identify and track individual configuration items cis, documenting functional capabilities, and interdependencies. Our solutions offer speed, agility, and efficiency to tackle business challenges in the areas of service management, automation, operations, and the mainframe. What is configuration management in project management. Managers dont want an education in configuration management so talk to them. Configuration management plan maintenance the cmp will be updated as per the wbs. This information is required for processes such as maintenance, support, safety, incident management, problem management, change management, audits and planning. Number of incidents reported where the underlying cause of the incident is the result of inaccurate configuration management information.
Number of cis that are related to one or more it services as a percentage of the total number of registered cis that can be related to it services, in a given time period. Product lifecycle and engineering documentation control process measurement and improvement provides a comprehensive discussion of measurements for configuration managementproduct lifecycle processes. Sample metrics for itil processes it benchmark blog. Configuration management schedules describes the general cm activities schedule. Guide the recruiter to the conclusion that you are the best candidate for the configuration management job. As a result of a proper configuration management process, nyse recovered from that situation in 90 minutes which was pretty fast. Eight practical tips to improve configuration management. Software configuration management structure is comprised of a series of patterns that create an organization chart for developing software. Software configuration management implementation roadmap, chapter 1 section 2. Configuration management cm with its aim to ensure func. Therefore, the use of configuration baseline is a critical step in the itil service transition stage where service asset and configuration management plays a large role. But like anything else, you cant just expect configuration management to solve all of your problems on its own. This is used to automatically determine the impact of failures. This article provides those of you responsible for service asset and configuration management with a suggested set of key performance indicators kpis that you can utilise.
Measuring the success of your change management initiative can help you determine its effectiveness. Had the problem continued longer, the consequences would have been more severe. According to the pmbok guide, 5th edition, configuration management system is a subsystem of the overall project management system. Configuration management system a quick refresher for pmp. Jan 25, 2018 software configuration management patterns. A list of the most common metrics is shown below see figure 1. Itil suggested service asset and configuration management kpis. The cm process involves the use of a configuration management plan cmp, which is often used as a vehicle to create, implement and document configuration changes. Configuration management resources describes the cm organizational products, tools, support environment, personnel, and training.
As with everything else involved in running a successful enterprise in a datadriven world, having the customer in mind is an important first step. Configuration management is the practice of tracking the state, design and characteristics of complex systems. Configuration management is the process in which organizations and. The essential guide to release management smartsheet. Each kpi and metric is associated with a scorecard that determines its contribution to the aggregated health at the overall cmdb level, class, and ci level. The average it customer support organization tracks more than 20 metrics. Release management is sometimes described as a super discipline, because it involves overseeing several interconnected but distinct disciplines, notes configuration management expert salman khwaja. The secret to effective metrics in service asset and. Why the subject of metrics is so knotty for most organizations it is not uncommon that performance data and cost metrics receive scant attention until some urgent financial justification or roi calculation is required by.
Each pattern represents a step where code is either written, tested, or integrated into another pattern and eventually released as a new version of the. For example, if a router goes down the firm has immediate access to a list of impacted services and customers. Successful service asset and configuration management sacm begins with the customer. In short, performance measurement and management is a critical discipline that must be mastered for any support organization that aspires to worldclass performance.
Dec 17, 2019 finally, using configuration baseline as a part of the fourth goal of service asset and configuration management by optimizing it configurations. The institute for information management in engineering at karlsruhe in. Effort for cms verifications average work effort for physical verifications of the cms contents. Why software configuration management metrics are important. Jul 29, 2017 configuration management system a quick refresher for pmp. Kpis configuration management it process wiki the itil wiki. Metrics and configuration management reference preface.
Together they are responsible for ensuring that all elements of the change management process are followed and. Wthout it, the effectiveness of the rest of your processes will be in. Frank watts configuration management metrics gets engineers and managers up and running with configuration management measurement, reporting and benchmarkingstrategies designed to deliver worldclass manufacturing. Project configuration management is managing the configuration of all of the projects key products and assets. The primary audience for the configuration management procedure includes all epa personnel in roles that are directly responsible for the configuration, management, o versight, and successful day to day operations of epa enterprise hardware, software and applicable documentation. Configuration management metrics 1st edition elsevier. Acquisition management metrics the mitre corporation. Product lifecycle and engineering documentation control process measurement and improvement provides a comprehensive discussion of measurements for configuration management product lifecycle processes.
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